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Privacy Policy

A legal disclaimer

First Responders of Terrebonne, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information obtained through HeroFest.net. By using our website, you consent to the practices described in this policy.

Information We Collect

1.1 Personal Information You Provide

We may collect personal information when you voluntarily submit it through forms on HeroFest.net, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Organization or business name

  • Event participation details (vendor applications, volunteer applications, contest registrations, etc.)

  • Emergency assistance application information
     

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time and date of access

  • Referral sources

This information is used for website analytics, security, and performance improvements.

How We Use Your Information

We may use collected information to:

  • Process submissions, applications, and inquiries

  • Communicate regarding events, programs, and updates

  • Confirm participation in Hero Fest or related activities

  • Improve website functionality and user experience

  • Maintain records for organizational and compliance purposes

  • Provide emergency assistance services to eligible first responders

  • Prevent fraud or misuse of website features

We do not sell, rent, or trade your personal information.

Sharing of Information

We may share information only when necessary and appropriate, including with:

  • Internal organizational staff and volunteers

  • Third-party service providers assisting in website operation, communications, or event management

  • Law enforcement or government agencies when required by law

All third-party partners are required to treat your information confidentially and use it solely for the intended purpose.
 

Cookies & Tracking Technologies
 

HeroFest.net may use cookies or similar technologies to enhance your browsing experience and collect analytic data. You may disable cookies in your browser settings; however, doing so may affect website functionality.
 

Data Security
 

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, or misuse. However, no online transmission is fully secure, and we cannot guarantee absolute security.
 

Links to Third-Party Websites
 

HeroFest.net may contain links to external sites not operated by First Responders of Terrebonne, Inc. We are not responsible for the content, practices, or privacy policies of third-party websites.
 

Children’s Privacy
 

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is inadvertently collected, we will delete it promptly.
 

Access, Updates, and Requests
 

You may request that we:

  • Update inaccurate information

  • Remove your information from our records (unless required for organizational or legal reasons)

  • Provide details regarding the information we hold about you

Requests may be submitted via our contact information below.

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Changes to This Privacy Policy
 

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the website after changes are made constitutes acceptance of the updated policy.
 

Contact Information
 

For questions or privacy-related requests, contact:

First Responders of Terrebonne, Inc.
Email: herofest.la@gmail.com

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